Order confirmation
After payment or acceptance of a quotation, Liquidflow confirms the selected products, delivery address, contact person, delivery method and any applicable shipping charge before dispatch. A payment authorisation, website basket or quotation does not by itself guarantee dispatch; we may contact you if a technical, address, price or delivery detail needs clarification.
Delivery coverage
Liquidflow supplies throughout South Africa and supports project supply to Mozambique, Lesotho, Eswatini, Namibia and Botswana. International and cross-border deliveries are quoted individually and may require additional documentation, clearance arrangements, taxes, duties, insurance and lead time.
Lead times and shipping costs
Lead times depend on product availability, supplier confirmation, order size, destination and courier capacity. Any date given is an estimate unless specifically confirmed in writing. Shipping is charged according to product size, weight, destination, urgency and access requirements unless included in a written quotation or order confirmation.
Delivery requirements
You must supply a complete delivery address, a reachable contact number and a person authorised to receive and sign for the order. The delivery point must be safe and accessible for the selected vehicle. Additional charges or a revised delivery date may apply for failed delivery attempts, remote areas, restricted access, off-loading assistance, storage or a changed address.
Inspection on arrival
Please inspect the outer packaging, product quantity and model when receiving delivery. Note visible damage or shortages on the delivery record where possible, take photographs and notify Liquidflow in writing promptly. Do not discard packaging or install visibly damaged equipment before we have assessed the issue. For a claim that is not immediately visible, notify us within 7 days of delivery wherever reasonably possible.
Collection, title and risk
Collection from our Kya Sand premises is by prior arrangement only. Bring an order reference and ensure the collection vehicle is suitable and safe for the equipment. Ownership remains with Liquidflow until all amounts due are paid in full. Risk and responsibility for secure loading transfers, as permitted by applicable law, once goods are handed over to the authorised collector or delivered to the agreed delivery point.
Delays and force majeure
We will keep you informed of material delays. Liquidflow is not responsible for delays outside its reasonable control, including supplier delays, transport disruption, severe weather, strikes, power interruptions, border processes or events affecting safe delivery. Your rights under applicable law remain unaffected.
Delivery assistance
For delivery or collection questions, contact sales@liquidflowco.com or +27 67 203 3368.