Privacy Policy

Our privacy principles

Your privacy is very important to us. Accordingly, we developed this Policy so you can understand how we collect, use, communicate, disclose and protect personal information.

• We identify the purpose for collecting information before or when it is collected.
• We use personal information only for stated or compatible purposes, with consent or as required by law.
• We retain personal information only for as long as necessary.
• We collect information by lawful and fair means, with knowledge or consent where appropriate.
• We keep information relevant, accurate, complete and up to date where necessary.
• We use reasonable safeguards against loss, theft, unauthorised access, disclosure, copying, use or modification.
• We make information about our personal-information practices available to customers.

Personal information

We respect your privacy and take the protection of personal information seriously. Personal information is information associated with an identifiable natural or juristic person. It includes information collected during registration and optional information you voluntarily provide.

It excludes anonymous or permanently de-identified information, non-personal statistical information, and information voluntarily disclosed in an open public forum such as a blog, chat room, community, classifieds or discussion board.

Acceptance of terms

You must accept this Policy when registering for our services. If you do not agree, you may not register for or use those services. You may not use our services if you are under 18 or lack legal capacity to conclude a binding contract. Acceptance means you have read, understood and agreed to these terms.

Changes

We may change this Policy. We will notify you through a prominent website notice or email. If you disagree, you must stop using the services. Continued use after notice means the changed terms apply.

Collection

On registration

When you register, you provide personal information that may include your name and surname, email address, telephone number, shipping address and, where applicable, account or order-reference details.

Collection on use and optional details

To provide services, we may request additional information voluntarily. This can include a company name, mobile number, fax number, content or products you choose to upload or download, competition or promotion entries, survey responses, and information supplied when using optional website features.

Collection from your browser

We may automatically receive Internet usage information such as IP address, browsing and click patterns, software and system information, screen settings, language and cookie preferences, search keywords, pages accessed, visit dates and times, paths taken and time spent. Other websites may place personal information in a URL before you visit our website; we do not control those websites.

Cookies and web beacons

Cookies

We may send session cookies, which disappear when you close your browser, and persistent cookies, which remain until removed. Cookie information may be used to improve the website. Business partners or embedded services may use their own cookies or widgets. Their privacy policies govern the information they collect, and we do not control those cookies.

Web beacons

Our website may contain electronic image or web-beacon requests used to count page views and access cookies. We use these to compile anonymous website information and not to collect, monitor or share personal information.

Purpose and consent

We may use service and optional information for the purposes identified when you provide it. Usage information may be used to remember information, monitor website metrics such as visitor and page totals, and track submissions or participation in promotions and website activities.

We obtain consent to collect personal information in accordance with applicable law and when you provide registration or optional information.

Messages, updates and targeted content

We may send administrative messages and email updates about the website. We may also send promotional messages, which you can opt out of.

Where relevant, automated processes may use personal information to display targeted adverts or related information. We do not share personal information with an advertiser without your consent. Advertisers may receive aggregate impression and click totals. Their own websites may collect information under their policies.

Disclosure

We will not disclose personal information to third parties except when order details must be processed for fulfilment, for example by a courier. Those third parties may not disclose the details to another party. We will not sell your personal information.

We may disclose personal information when required by subpoena or court order, to comply with law, to protect an individual or the public, or to prevent a violation of our service terms.

Security of personal information

Our hosting provider hosts the website in a secure server environment using safeguards intended to prevent interference or unauthorised access. Access to personal information is authorised only for employees who require it to perform their responsibilities.

Accuracy and retention

We aim to keep personal information as accurate, complete and up to date as necessary for the stated purposes. We may ask you to update it. To review or correct information, contact us by email or phone. We may verify your identity before granting access or making corrections.

We retain personal information only for as long as necessary for the purposes in this Policy, unless retention is required or authorised by law or you consent to it. During retention, we continue to observe our non-disclosure obligations and will not sell your information.

Transfer outside South Africa

We may transfer or store personal information outside South Africa. A foreign country may have less stringent personal-information laws. By using services that require such processing, you consent to the processing of personal information in that country, subject to applicable law and appropriate safeguards.

Updating or removing information

You may request that personal information be corrected, updated or removed by emailing sales@liquidflowco.com or calling +27 67 203 3368. We may need to verify your identity before acting on a request.

Linked websites

We are not responsible for and make no warranties or representations about the privacy policies or practices of linked or third-party websites.